Everything You Should Know Before Booking

ARRIVAL & LOGISTICS

1. How do I get from the airport to Casa San Juan?

You have several options depending on your arrival time:

Uber or Taxi:
Both operate from the airport. Uber is generally the safest and most reliable option, with tracked routes and transparent pricing.

Private Airport Transfer (recommended for late arrivals):
We can arrange a trusted driver who knows the house and neighborhood well. Ideal for late-night or early-morning arrivals.
Cost typically ranges from $30–80 depending on number of passengers and arrival time.


2. What time is check-in/check-out?

Check-in: 3:00 PM onwards
Check-out: 11:00 AM

If you need early luggage drop-off or late pick-up, coordinate in advance. We’re often flexible when cleaning schedules allow.


3. Who will I meet at check-in?

You’ll be welcomed by either Jennifer or Ricardo, the co-host.

Ricardo lives one block away and handles most check-ins, especially late-night or early-morning arrivals. He speaks English and will walk you through the house, explain how everything works, and answer any questions.

You’ll always have direct WhatsApp communication during your stay.


4. Is there parking available?

Yes. There is private parking for one standard-sized vehicle (Honda CRV size).
If you have a larger vehicle, a secure parking facility is located nearby.


5. Can I store luggage before/after my stay?

Yes. Coordinate in advance.
We can usually accommodate early drop-off or late pick-up depending on cleaning schedules.

a very tall building with a very tall tower

SAFETY & COMFORT

6. Is the neighborhood safe?

Casa San Juan is located in a calm residential neighborhood near Quito’s Historic Center.

Guests consistently describe the area as peaceful, authentic, and convenient for families and groups. It offers proximity to major landmarks while maintaining the atmosphere of a lived-in local community.

As in any major city, we recommend normal travel awareness — but the neighborhood itself is stable and community-oriented.


7. How bad is the noise in the mornings?

Let’s be transparent.

You may hear roosters around 5–6 AM, street vendors, distant church bells, or neighborhood activity. This is part of real residential life in Quito.

Some guests love the authenticity.
If you’re a light sleeper, bring earplugs.


8. Will I experience altitude sickness?

Quito sits at 2,880 meters (9,350 feet) and is often recognized as the highest capital city in the world.

Some visitors experience mild symptoms the first day — shortness of breath, fatigue, or a slight headache.

We recommend:

  • Hydrating well
  • Taking it slow on arrival day
  • Avoiding alcohol initially
  • Eating a small piece of chocolate or candy if you feel lightheaded

A little local tip: I keep candies at the house just in case. Sometimes your body just needs a bit of sugar and time.

Most people adjust within 24–48 hours.


9. How difficult is the walk back from downtown?

It’s uphill — and at altitude.

Totally doable, but you will feel it, especially the first few days. Many guests choose to take an Uber back in the evening (usually $2–5 within the city).


10. Do I need to speak Spanish?

Helpful — but not required.

Translation apps work well. However, understanding a few cultural habits makes a big difference.

In Quito, greeting people matters. When entering a shop, market stall, or even an elevator, people greet each other. Not doing so feels unusual here.

You’ll also hear something very local:

“Veci.”

It comes from vecino (neighbor), but in Quito it’s used warmly with almost anyone — especially in small stores and markets.

You might hear:
“Buenas tardes, veci.”
“Claro, veci.”

It’s informal. It’s kind. It’s very Quito.

Useful phrases:

  • Hola — Hello
  • Buenos días / Buenas tardes / Buenas noches — Good morning / afternoon / evening
  • Gracias — Thank you
  • Por favor — Please
  • ¿Cuánto cuesta? — How much does it cost?
  • Buen provecho — Said when someone is eating. Very common and appreciated.

You don’t need perfect Spanish — just openness.

Capture of a bustling street in Quito with a view of El Panecillo statue on the hill, showcasing rich architecture.

WHAT’S INCLUDED

11. What’s included in the house?

Casa San Juan comfortably accommodates up to 8 guests and includes:

  • 4 bedrooms and 2.5 bathrooms
  • Fully equipped kitchen
  • High-speed WiFi throughout
  • Netflix & Max in the living room
  • Coffee, tea, bottled water, snacks, and seasonal fruit
  • Basic cooking essentials
  • Towels and linens
  • Mountain and city views

12. Is breakfast included?

There is no formal breakfast service.

However, the kitchen is stocked with essentials to get you started. If you would like a prepared breakfast experience (fresh eggs, bread, cheese, hot chocolate), this can be arranged for an additional fee.


13. Is there WiFi? How fast?

Yes. High-speed WiFi is available throughout the house, with signal boosters to ensure stable coverage in every room.

Suitable for video calls, remote work, and streaming.


14. Can I cook in the house?

Absolutely. The kitchen is fully equipped for full meals or simple market finds.

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WORKING WITH US

15. How quickly do you respond to questions?

Once your booking is confirmed, communication moves to WhatsApp for quick and fluid support.

Response time is typically within the hour.


16. Can you help arrange tours/transportation?

Transportation: We can recommend trusted private drivers or assist with Uber coordination.

Tours: We connect guests with reliable local tour operators for experiences such as Cotopaxi, Mindo, and gastronomy routes.

We facilitate connections — we don’t operate tours directly.


17. Do you live at the property?

No. The house is exclusively for guests during their stay.

Jennifer lives about 40 minutes away. Ricardo, the co-host, lives one block from the house and handles most check-ins and immediate needs.

Both are always reachable via WhatsApp.

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QUITO CULTURE & ESSENTIALS

18. What should I pack for Quito?

Quito’s weather has personality.

The city sits at 2,880 meters (9,350 feet). That altitude means:

  • The sun is strong — even on cloudy days
  • Mornings can be warm
  • Afternoons can bring sudden rain
  • Evenings get cold

Recommended year-round:

  • Light waterproof jacket
  • Warm sweater
  • Layers
  • Comfortable walking shoes
  • Sunscreen & sunglasses

Umbrellas are available at the house.


19. What’s the best way to get around the city?

Uber is generally the safest and most reliable transportation option in Quito and is widely used by locals.

The Quito Metro is also an excellent option. It’s modern, efficient, clean, and connects key areas of the city quickly and affordably. If you’re staying longer or commuting across districts, it’s a very convenient choice.

Walking is excellent within the Historic Center and surrounding areas — just remember that Quito is vertical and at altitude.


20. When is the best time to visit Quito?

Dry season (June–August, December):
More predictable weather, peak tourism.

Rainy season (October–May):
Fewer crowds. Showers usually occur in the afternoons.

Quito can offer sun, rain, and dramatic clouds in a single day — at any time of year. It’s part of its character.

Already Booked?

If your reservation is confirmed, please review our detailed Guest Information page before arrival.

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