At Casa San Juan, we respect your privacy and are committed to protecting your personal information in accordance with Ecuadorian data protection regulations.

This policy explains how we collect, use, and safeguard your data when you interact with our website or make a reservation.

1. Data We Collect

When you contact us or make a reservation, we may collect:

• Full name
• Email address
• Phone number
• Nationality
• Passport or identification details (when legally required)
• Reservation details (dates of stay, number of guests)
• Payment information (processed securely through third-party providers)

We do not collect sensitive personal data beyond what is legally required for lodging purposes.

2. Purpose of Data Processing

Your information is used exclusively for:

• Managing reservations
• Communicating before and during your stay
• Processing payments
• Complying with legal lodging registration requirements
• Providing guest support and related services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis

Personal data is processed based on:

• Your consent when submitting forms or making a booking
• The contractual necessity of managing your stay
• Legal obligations applicable to lodging providers in Ecuador.

4. Data Storage & Security

We implement reasonable administrative and technical measures to protect your information against unauthorized access, loss, or misuse.

Payment transactions are handled through secure third-party platforms (such as PayPal or PayPhone) and are subject to their respective privacy policies.

5. Data Retention

Your data is stored only for as long as necessary to:

• Fulfill the purposes described above
• Comply with legal and tax obligations
• After this period, data is securely deleted or anonymized.

6. Your Rights

In accordance with Ecuadorian law, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion when legally applicable
• Withdraw consent when data processing is based on consent

To exercise these rights, please contact us at:

📧 [email protected]

7. Contact Information

Data Controller: Casa San Juan
Location: Quito, Ecuador
Email: [email protected]